Returns & Exchanges

At Neighbor, we want you to love your home. If your new furniture isn't the perfect fit, you can initiate a return or exchange within 45 days of delivery for a full refund, less return shipping fees.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Prepare for Pickup

Disassemble your furniture and place it back into its original packaging to ensure it remains protected during transit.

3

Schedule a Collection

Once your request is approved, our specialized logistics partner will contact you to coordinate a convenient time for curbside pickup.

4

Receive Your Refund

After our warehouse team inspects the returned items, we will issue a refund to your original payment method within 7 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing